Shipping policy

Thank you for shopping with our Store. We are committed to delivering your order accurately, in good condition, and on time.

Order Processing & Fulfillment

Order Confirmation: Once you place an order, our team may verify the order via phone call or WhatsApp message before dispatch.
Handling Time: All orders are processed within 1–2 business days (excluding Sundays and national public holidays).

Delivery Timeframes & Charges

Nationwide Delivery: We deliver across the country within 3 to 6 working days following dispatch.
Delivery Rates: Standard delivery charges apply at checkout based on location and weight (or: Standard flat-rate shipping of Rs. [Amount] applies, unless free shipping promotions apply).
Tracking Your Order: Once dispatched with our courier partner, you will receive a tracking ID via SMS or email to follow your package in real-time.

Cash on Delivery (COD) Guidelines

Please keep the exact cash amount ready at the time of delivery.
Courier riders are not authorized to open parcels for inspection prior to payment. If you suspect damage or receive an incorrect item, please accept the parcel, document it, and reach out directly to our customer support.

We offer a 7-Day Return & Exchange Window starting from the date you receive your order.

Eligibility Criteria To be eligible for a return or exchange:

The item must be unused, unwashed, and in the exact condition you received it.
The item must be in its original packaging with all tags, labels, and accessories intact.
Proof of purchase (order number, confirmation email, or invoice) is required.

Items Exempt from Returns

Damaged, Defective, or Incorrect Items If you receive a damaged or incorrect product:

Contact us within 48 hours of parcel delivery.
Send clear photos or an unboxing video showing the defect/damage along with your order ID to our Whatsapp
Once verified, we will arrange a replacement at zero additional shipping cost.

Return Process

Initiate Request: Contact our support team at Whatsapp with your order number and reason for return.
Parcel Return: Pack the item securely. You may be requested to send the package back via a traceable courier service to our return address (customer covers return shipping unless the item was sent damaged or incorrect).
Inspection & Resolution: Once we receive and inspect the item (typically within 2–3 business days of receipt), we will process your replacement, store credit, or direct bank transfer/easy transfer refund as mutually agreed.